Questions? We've Got You Covered.
Authentic Ethiopian products, trusted delivery, and clear answers. Everything you need to shop with confidence at Ethio Market.
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Orders & Shipping
3 questions
01 How long does shipping take?
Australian orders typically arrive within 1β3 business days. International orders generally arrive within 7β14 business days depending on destination.
02 Do you offer free shipping?
Yes. Free shipping is available on eligible orders over $150 AUD. In addition, customers within Brisbane, Queensland receive free shipping on all products regardless of order value, with the exception of Teff Flour, which remains subject to standard shipping fees.
03 Can I track my order?
Yes. Once your order has been shipped, you will receive tracking information via email.
Products & Authenticity
3 questions
01 Where are your products sourced from?
Our products are sourced from trusted Ethiopian artisans, farmers, cooperatives, and suppliers.
02 Are your products authentic?
Yes. We carefully select products that reflect Ethiopian culture, tradition, and quality.
03 Do you ship food products internationally?
Many food products can be shipped internationally, subject to destination-country regulations.
Returns & Payments
3 questions
01 What payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, and Google Pay.
02 Can I return food products?
Opened food products cannot be returned for health and safety reasons.
03 Can clothing be exchanged?
Yes. Clothing exchanges are accepted if items are unused, unworn, and in original condition.
About Ethio Market
3 questions
01 Where are you located?
37 Caldwell Street, Goodna QLD 4300, Australia.
02 Do you support Ethiopian artisans?
Yes. We work to make authentic Ethiopian products accessible while supporting local producers and artisans.
03 How can I contact you?
You can contact us through our contact page, email, or live chat support.
Still Have Questions?
Need help with an order, product, or delivery? Our team is here to assist and will respond as quickly as possible.
