Shipping & Returns

At Ethio Market, we proudly deliver authentic Ethiopian products across Australia and selected international destinations.

Orders are typically processed within 1–2 business days after payment confirmation and delivered according to the shipping method selected at checkout.

• Standard delivery: 1–3 business days
• Orders are shipped Australia-wide.
• Shipping charges are calculated based on destination and order weight.
• Eligible orders over $150 AUD may qualify for free shipping.
• Brisbane customers receive free shipping on most products regardless of order value, except Teff Flour.

We offer international shipping to selected destinations.

• Estimated delivery: 7–14 business days
• Shipping charges are calculated based on order weight.
• Customs duties, taxes, and import fees may apply depending on destination country.
• Delivery times may vary due to customs processing and local courier services.

Shipping charges are displayed during checkout before payment is completed.

Shipping costs may vary depending on:

• Delivery destination
• Product weight
• Shipping method selected

Once your order has been shipped, tracking information will be sent to your email address.

You can use the tracking number provided by the shipping carrier to monitor your delivery.

If your package arrives damaged, incorrect, or incomplete:

• Contact Ethio Market within 24 hours of delivery.
• Provide clear photos of the issue.
• Our team will review the claim and provide assistance as quickly as possible.

Returns may be accepted when:

• An incorrect item is received.
• A product arrives damaged.
• The item differs significantly from the product description.

The following items are not eligible for return:

• Opened food products.
• Used or worn items.
• Products damaged after delivery.
• Items returned without approval.

1. Contact us at: info@ethio.market
2. Include your order number and reason for return.
3. Attach photos if the item is damaged or incorrect.
4. Wait for return instructions from our support team.

Clothing exchanges are available if:

• The item is unused and unworn.
• Original tags remain attached.
• Exchange requests are submitted within the approved return period.

If you receive a damaged or incorrect item:

• Contact us within 24 hours of delivery.
• Include clear photographs.
• If approved, we will arrange a replacement or refund as appropriate.

For shipping, delivery, returns, or exchange questions:

Email: info@ethio.market

Address:
37 Caldwell Street
Goodna QLD 4300
Queensland, Australia